SHIPPING POLICY

Shipping Policy

Shipping Coverage
Kaizen Electrics ships within the United States only. We do not offer international shipping at this time.

Order Processing
All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day. Once your order ships, you will receive a confirmation email with tracking details.

Shipping Rates
Shipping is calculated at checkout based on the product:

- FREE Shipping on most electric bikes and scooters.
- $200 flat rate on select models shipped from our Miami facility.
- $300 flat rate on heavy freight models (SUR-RON, SEGWAY Xaber/Xyber, EAHORA X-series and choppers).
- Accessories ship at live carrier rates (UPS/FedEx) calculated by weight at checkout.

The exact shipping cost for your order is always shown at checkout before payment.

Delivery Times
Estimated delivery is typically 5–10 business days after shipment, depending on your location and the carrier.

Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking updates to appear.

Large Item Shipping (E-Bikes & Dirt Bikes)
- Orders may ship via freight carriers
- A signature may be required upon delivery
- Some products may arrive partially assembled
Please ensure someone is available to receive the delivery.

Local Pickup
You can also pick up your order at our showroom: 561 NW 29th St, Miami, FL 33127. Contact us to arrange a pickup time.

Damaged or Missing Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incomplete, contact us within 48 hours of delivery at info@kaizenglobaltrade.com with clear photos. We will work quickly to resolve the issue.

Incorrect Shipping Information
Customers are responsible for entering the correct shipping address. Orders shipped to incorrect addresses due to customer error may not be eligible for reshipment or refund.

Contact Us
For any shipping-related questions, email info@kaizenglobaltrade.com.